Shipping policy

 

Shipping Policy

Last Updated: 10/06/2024

At White Tree Candle Co, we strive to provide our customers with a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website https://www.whitetreecandles.co.uk (the "Site"). Please read this policy carefully before making a purchase.

1. Shipping Destinations

We offer shipping to addresses within the United Kingdom and internationally. However, some restrictions may apply to certain destinations. If we are unable to ship to your location, we will notify you during the checkout process.

2. Processing Time

  • Order Processing: Orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Backorders: If an item is on backorder, we will notify you of the delay and ship it as soon as it becomes available.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 2 to 5 business days.
  • Express Shipping: Delivery within 1 to 3 business days.
  • Next Day Shipping: Delivery on the next business day for orders placed before 10am

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

4. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping is based on the weight of your order and the selected shipping method.

For orders over £30, we offer free standard shipping.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track the status of your shipment using the tracking number provided.

6. International Shipping

For international shipments, delivery times may vary based on the destination and customs processing times. The recipient is responsible for any import duties, taxes, and customs fees. We recommend checking with your local customs office for more information on potential charges.

7. Shipping Issues

  • Incorrect Address: We are not responsible for orders that are undeliverable due to incorrect or missing address information. Please ensure that your shipping address is complete and accurate.
  • Lost or Damaged Packages: If your order is lost or damaged during transit, please contact us immediately at [your email address] so we can assist you with filing a claim with the carrier.

8. Undeliverable Packages

If a package is returned to us as undeliverable, we will notify you to arrange for reshipment. Additional shipping charges may apply.

9. Changes to Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • By email: whitetreecandleco@gmail.com